Terms of service

TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS

  1. About us

1.1       Company details. Oceaneering International Services Limited (company number 1023217) (we and us and Oceaneering) is a company registered in England and Wales and our registered office is at 280 Bishopsgate, London EC2M 4RB. Our VAT number is GB 377055828. We operate the website shopuk.oceaneering.com (Site).

1.2       Contacting us. You may contact us by telephone on +44 (0) 1284 703800 or email oiionlinestore-osp-uk@oceaneering.com. How to give us formal notice of any matter under the Contract is set out in clause 15.2.

  1. Our contract with you

2.1       Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing. These Terms are subject to change by us at in any time, in our sole discretion. The Terms applicable to your Order will be those in effect and referenced on the Site on the date of your Order.

2.2       Entire agreement. Our confirmation e-mail, these Terms, the Contract, this Site’s terms of use, our Privacy Policy (referred to clause 14) constitute the entire agreement between us in relation to all matters referred to in these Terms. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3       Language. These Terms and the Contract are made only in the English language.

2.4       Your copy. You should print a copy of these Terms or save them to your computer for future reference.

  1. Placing an order and its acceptance

3.1       Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2       Acknowledging receipt of your order. After you place an order, you will receive an automated e-mail from us noting we have received your order. Please note that this

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does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3 and at our sole discretion.

3.3       Accepting your order. Our acceptance of your order takes place when you have made payment (in accordance with clause 9) and we send you a sales order acknowledgement (Sales Order Acknowledgement), at which point the Contract between you and us will come into existence. Please ensure you check the Sales Order Acknowledgment and advise us immediately if there are any errors. You are responsible for ensuring it is complete and correct.

3.4       If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

  1. Our goods

4.1       The images of the Goods on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2       The Goods will correspond with any relevant data sheet and or description available on the Site with respect to the relevant Goods. We strive to display accurate information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to the Goods. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

4.3       The packaging of your Goods may vary from that shown on images on our Site.

4.4       We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

  1. Return and refund

5.1       You may cancel the Contract and return Goods, to receive a refund, if you notify us as set out in clause 5.3 within 30 days of your receipt of the Goods. The refund will not include any shipping, handling or delivery costs paid by you.

5.2       However, this cancellation right does not apply in the case of:

  • Any Goods designated on the Site as final sale or non-returnable;
  • Any Goods you return which are not in their original condition; or

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(c) any Goods which become mixed inseparably with other items after their delivery.

5.3       To return the Goods and cancel the Contract, you must contact our returns department (quoting your order number) at oiionlinestore-OSP-UK@oceaneering.com, to obtain a Return Merchandise Authorization (RMA) number before returning the Goods. No returns of any type will be accepted without an RMA number and the relevant Sales Order Acknowledgement must be received by us within 14 days of the RMA number being issued to you. Please note that you bear the risk of loss or damage during shipment for any returns.

5.4       Your refund will usually be provided within 14 days of us receiving the returned Goods from you.

5.5       For defective Goods, please refer to the warranty (at clause 10) included with the Goods or as detailed in the Goods’ description on our Site.

  1. Delivery, transfer of risk and title

6.1       In stock items will usually be dispatched within 4 – 5 business days. An estimated delivery date will be stated on the relevant Sales Order Acknowledgement. Shipping and delivery dates are estimates only and cannot be guaranteed. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 (Events outside our control) for our responsibilities when this happens.

6.2       Goods are provided Carriage Paid To (CPT). Risk in the Goods passes to you when the Goods are transferred to the carrier (whether arranged by us or you).

6.3       You own the Goods once the Goods are loaded and handed over to the selected carrier.

6.4       For the avoidance of doubt, Oceaneering has and accepts no liability for any loss, damage or claim arising after the Goods have been passed to the carrier.

  1. International Delivery

7.1       We deliver to the countries listed at the checkout page. However, there are restrictions on some Goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering Goods. If you order Goods from our site for delivery to one of the international destinations, your order may be subject to import duties and taxes which are applied when the delivery reached the destination. Please note that we have no control over these charges and we cannot predict their amount.


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7.2       You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

7.3       You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

  1. Price of goods and delivery charges

8.1       The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.

8.2       Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

8.3       The price of Goods displayed on the Site excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. Any applicable VAT will be added at checkout. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

8.4       The price of the Goods displayed on the Site does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm and place your order.

8.5       We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

8.6       All prices, discounts and promotions posted on the Site are subject to change without notice. The price charged for Goods will be the price in effect at the time the order is placed.


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  1. How to pay

9.1       You may only pay for Goods using payment options provided during the checking out process.

9.2       Payment for the Goods and all applicable taxes and delivery charges will be taken when you place the order for the Goods.

9.3       You represent and warrant that: the

  • payment details you provide are true, complete and accurate;
  • you are duly authorised to provide such payment details;
  • charges authorised and incurred by you will be honoured by the relevant bank;
  • you will pay charges authorised and incurred by you at the specified prices, including all delivery charges and applicable taxes.
  1. Our warranty for the Goods

10.1     We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:

  • subject to clause 4, conform in all material respects with the details provided within any data sheets on the Site related to such Goods; and
  • be free from material defects in design, material and workmanship;

10.2     Subject to clause 10.3, if:

  • you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 10.1;
  • we are given a reasonable opportunity of examining the Goods; and
  • we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full. Please note that you bear the risk of loss during shipment for any defective returns.

10.3     We will not be liable for breach of the warranty set out in clause 10.1 if:

  • you make any further use of the Goods after giving notice to us under clause 10.2;
  • The Goods have been repaired, altered or modified in any way by anyone other than us or a provider authorised by us;

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  • the defect arises as a result of fair wear and tear, wilful damage, negligence, improper operation or abnormal storage or working conditions; or
  • the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

10.4 We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 10.1 to the extent set out in this clause 10.

10.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

10.6 These Terms also apply to any repaired or replacement Goods supplied by us to you.

  1. Our liability: your attention is particularly drawn to this clause

11.1     References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.2 We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

11.3     Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d)   any other liability that cannot be limited or excluded by law.

11.4     Subject to clause 11.3, we will under no circumstances be liable to you for:

  • any loss of profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill; or
  • any indirect or consequential loss.

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11.5     Subject to clause 11.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods.

11.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

  1. Termination

12.1     Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

  • you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;
  • you fail to pay any amount due under the Contract on the due date for payment;
  • you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
  • your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

12.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

12.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

  1. Events outside our control

13.1     We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a)    we will contact you as soon as reasonably possible to notify you; and


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(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

  1. Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy at shopuk.oceaneering.com governs the processing of any personal data collected from you in connection with your purchase of Goods through this Site.

  1. Communications between us

15.1     When we refer to "in writing" in these Terms, this includes email.

15.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre­paid first class post or other next working day delivery service, or email.

15.3 A notice or other communication is deemed to have been received:

  • if delivered by hand, at the time the notice is left at the proper address;
  • if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the third working day after posting; or
  • if sent by email, at 9.00 am the next working day after transmission.

15.4     In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

15.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  1. General

16.1 Assignment and transfer.

  • We may assign or transfer our rights and obligations under the Contract to another entity by posting on this Site if this happens.
  • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

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16.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by

you and us (or our respective authorised representatives).

16.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

16.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

16.6 Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.


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