Privacy policy

Last revised: 20 September 2023
Oceaneering International (“Oceaneering”, “we” or “our”) is committed to protecting your privacy during your visits to our website at <a href="http://shop.oceaneering.com" data-mce-fragment="1" data-mce-href="http://shop.oceaneering.com">shop.oceaneering.com</a> (the “Site”). This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.
For the purposes of applicable data privacy legislation, including the United Kingdom General Data Protection Regulation (“UK GDPR”), the General Data Protection Regulation (2016/679) (“EU GDPR”) and any legislation that amends, supplements or re-enacts those laws from time to time, we are the controller of your Personal Information.
Contact
After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at <a href="mailto:oiionlinestore-businessadmins@oceaneering.com" data-mce-fragment="1" data-mce-href="mailto:oiionlinestore-businessadmins@oceaneering.com">oiionlinestore-businessadmins@oceaneering.com</a> or by mail using the details provided below:
Building 3, Levels 2 & 3, Aberdeen International Business Park, Dyce Drive, Aberdeen, UK, AB21 0BR
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
<ul data-mce-fragment="1">
<li data-mce-fragment="1">Device information </li>
<li data-mce-fragment="1">Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.</li>
<li data-mce-fragment="1">Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.</li>
<li data-mce-fragment="1">Disclosure for a business purpose: shared with our payment processor Shopify and the following:</li>
<li data-mce-fragment="1">Boost Support, <a href="https://protect-" data-mce-fragment="1" data-mce-href="https://protect-">https://protect-</a></li>
</ul>
<a href="http://us.mimecast.com/s/dPf6CyPzm5IJnXD9hZkyb_?domain=boostcommerce.net" data-mce-fragment="1" data-mce-href="http://us.mimecast.com/s/dPf6CyPzm5IJnXD9hZkyb_?domain=boostcommerce.net">us.mimecast.com/s/dPf6CyPzm5IJnXD9hZkyb_?domain=boostcommerce.net</a>
<ul data-mce-fragment="1">
<li data-mce-fragment="1">Helium App, <a href="https://heliumdev.com/privacy" data-mce-fragment="1" data-mce-href="https://heliumdev.com/privacy">https://heliumdev.com/privacy</a></li>
<li data-mce-fragment="1">UPS, <a href="https://www.ups.com/us/en/support/shipping-support/legal-terms" data-mce-fragment="1" data-mce-href="https://www.ups.com/us/en/support/shipping-support/legal-terms">https://www.ups.com/us/en/support/shipping-support/legal-terms</a>-conditions/privacy-notice.page</li>
<li data-mce-fragment="1">Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.</li>
<li data-mce-fragment="1">Order information </li>
<li data-mce-fragment="1">Purpose of collection: to provide products or services to you to fulfill our contract arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you</li>
</ul>
 
have shared with us, provide you with information or advertising relating to our products or services.
<ul data-mce-fragment="1">
<li data-mce-fragment="1">Source of collection: collected from you.</li>
<li data-mce-fragment="1">Disclosure for a business purpose: shared with our processor Shopify and the following:</li>
<li data-mce-fragment="1">Boost Support, <a href="https://boostcommerce.net/pages/privacy-policy" data-mce-fragment="1" data-mce-href="https://boostcommerce.net/pages/privacy-policy">https://boostcommerce.net/pages/privacy-policy</a></li>
<li data-mce-fragment="1">Helium App, <a href="https://heliumdev.com/privacy" data-mce-fragment="1" data-mce-href="https://heliumdev.com/privacy">https://heliumdev.com/privacy</a></li>
<li data-mce-fragment="1">UPS, <a href="https://www.ups.com/us/en/support/shipping-support/legal-terms" data-mce-fragment="1" data-mce-href="https://www.ups.com/us/en/support/shipping-support/legal-terms">https://www.ups.com/us/en/support/shipping-support/legal-terms</a>-conditions/privacy-notice.page</li>
<li data-mce-fragment="1">Personal Information collected: name, billing address, shipping address, email address, and phone number.</li>
<li data-mce-fragment="1">Customer support information </li>
<li data-mce-fragment="1">Purpose of collection: to provide specific answers and information in response to your help requests, queries, requests for quotes, and other questions submitted via the Site.</li>
<li data-mce-fragment="1">Source of collection: collected from you.</li>
<li data-mce-fragment="1">Disclosure for a business purpose: to answer your questions and provide support for issues with the Site.</li>
<li data-mce-fragment="1">Personal Information collected: name, email, phone number, location, information relating to support request and any information which may be disclosed therein.</li>
</ul>
Minors
The Site is not intended for individuals under the age of eighteen (18). No one under age eighteen (18) may provide any information to or on the Site. We do not knowingly or intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with third parties, including service providers to help us provide our services and fulfill our contracts with you, as described above. Examples of our sharing of Personal Information with third parties include:
<ul data-mce-fragment="1">
<li data-mce-fragment="1">We use Shopify (and the Boost Product Filter & Search and Helium Customer Forms applications) to power our online store. You can read more about how Shopify uses your Personal Information (including any banking or financial information that you may provide via the Site) here: <a href="https://www.shopify.com/legal/privacy/customers" data-mce-fragment="1" data-mce-href="https://www.shopify.com/legal/privacy/customers">https://www.shopify.com/legal/privacy/customers</a><a href="https://www.shopify.com/legal/privacy/customers" data-mce-fragment="1" data-mce-href="https://www.shopify.com/legal/privacy/customers">;</a> how Boost uses your Personal Information here: <a href="https://boostcommerce.net/pages/privacy-policy;" data-mce-fragment="1" data-mce-href="https://boostcommerce.net/pages/privacy-policy;">https://boostcommerce.net/pages/privacy-policy;</a> and how Helium uses your personal information here: <a href="https://heliumdev.com/privacy/#general-information." data-mce-fragment="1" data-mce-href="https://heliumdev.com/privacy/#general-information.">https://heliumdev.com/privacy/#general-information.</a></li>
<li data-mce-fragment="1">We may share your Personal Information to comply with applicable laws and regulations, requests from law enforcement or any other lawful request for information we receive, or to otherwise protect our rights.</li>
<li data-mce-fragment="1">Sharing with our subsidiaries and affiliates.</li>
<li data-mce-fragment="1">Sharing with contractors, service providers, and other third parties whom we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and to use it only for the purposes for which we disclose it to them.</li>
</ul>
 
<ul data-mce-fragment="1">
<li data-mce-fragment="1">We may share Personal Information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held about Site users is among the assets transferred.</li>
<li data-mce-fragment="1">Sharing to fulfill the purpose for which you provided your Personal Information.</li>
<li data-mce-fragment="1">With your consent.</li>
</ul>
Using your Personal Information
We use your Personal Information to provide our services to you, which includes:
<ul data-mce-fragment="1">
<li data-mce-fragment="1">To present our Site and its contents to you, including the offer of products for sale.</li>
<li data-mce-fragment="1">Shipping and the fulfillment of any orders made via the Site.</li>
<li data-mce-fragment="1">To provide you with information, products, or services that you request from us, and to keep you up to date on any new products, services and offers where permitted under applicable privacy laws (including where you have consented to receive electronic marketing communications).To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.</li>
<li data-mce-fragment="1">To fulfill any other purpose for which you provide it.</li>
<li data-mce-fragment="1">To provide you with notices about your account/subscription, including expiration and renewal notices.</li>
<li data-mce-fragment="1">To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.</li>
<li data-mce-fragment="1">To notify you about changes to our Site or any products or services we offer.</li>
<li data-mce-fragment="1">To allow you to participate in interactive features on our Site.</li>
<li data-mce-fragment="1">For any other purpose where we obtain your prior consent.</li>
</ul>
Lawful basis
Pursuant to the UK GDPR and EU GDPR, if you are a resident of the United Kingdom or the European Economic Area (“EEA”) we will process your Personal Information in accordance with the following lawful bases (depending on the nature of the processing):
<ul data-mce-fragment="1">
<li data-mce-fragment="1">Where you have provided your consent, for instance, to receive email marketing.</li>
<li data-mce-fragment="1">The performance of the contract between you and Oceaneering, for instance, where you have purchased a product or service through the Site.</li>
<li data-mce-fragment="1">Compliance with our legal obligations.</li>
</ul>
 
 For our legitimate interests, which do not override your fundamental rights and freedoms. This may
include any processing which is necessary for our legitimate interests in responding to enquiries and feedback for the purpose of running our business.
Retention
We will hold Personal Information collected through the Site for as long as necessary to fulfil the purposes that we collected it for, as explained in this Privacy Policy, and for the purposes of satisfying any legal requirements to which we are subject. Where there are no such requirements, we will hold your Personal Information in a form which identifies you for as long as appears appropriate based on the amount, nature and sensitivity of the Personal Information and the potential risk of harm from unauthorised use or disclosure of your Personal Information.
If you ask us to delete your Personal Information in accordance with your rights set out below, we may retain basic information on a suppression list to record your request and to avoid sending you unwanted materials in the future.
International transfers
We share your Personal Information within our group. This will involve transferring your data outside the UK and EEA, including to USA, India and Singapore.
Some of our external third parties are based outside the UK and EEA so their processing of your Personal Information will involve a transfer of data outside the UK and EEA.
Whenever we transfer your Personal Information out of the UK and EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place, where required.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data outside of the UK and EEA.
Your rights
Individuals have rights in relation to their Personal Information, where the UK GDPR and/ or EU GDPR apply. These include the right to request access to Personal Information, to request that it is erased, that its processing is restricted, or that any inaccurate Personal Information is rectified. Individuals may also have the right to object to the processing of their Personal Information, or in some circumstances to obtain a copy of the Personal Information in machine-readable format. Please note that these rights are not absolute in all circumstances.
If you would like to exercise any of these rights, please contact us using the details at the start of this Privacy Policy. We may ask for proof of identity and sufficient information about your interactions with us so that we can locate your Personal Information, and ensure that we are only releasing Personal Information to those entitled to receive it. Where we are providing your Personal Information to you (or someone else on your behalf), we will provide it free of charge except in exceptional circumstances.
If you have a concern or wish to complain about our processing of your Personal Information, you can contact us using the details at the front end of this Privacy Policy. You also have the right to complain to the
 
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Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons. It is our policy to post any changes we make to our Privacy Policy on this page, with a notice that the Privacy Policy has been updated on the Site home page. If we make material changes to how we treat our users' Personal Information, we will notify you through a notice on the Site home page. The date this Privacy Policy was last revised is identified at the top of the policy. You are responsible for ensuring that we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.